No, you can also shop with us as a guest.

But the customer account offers you many advantages: You can store different delivery addresses, save your orders and favorites and benefit from special offers and discounts.


Please contact our customer service at within one hour after placing your order.

If your package has already been shipped, we will no longer be able to change your address. However, you can control the delivery through our shipping service provider. For registered shipments, you can also change the address via the shipping company using your tracking number.

Please contact our customer service at within one hour after placing your order.

Please contact our customer service at within one hour of placing your order. 


We give a two year warranty on our Baqless products. Baqless stands behind the quality and processing of our products. Should you encounter a fault, our customer service will be happy to help you.


We use only the best materials for our products so that you can enjoy them for a long time (hopefully forever).

The patented Baqless system is made of surgical steel. You can find more information under "Our Innovation".

For Baqless products we use only the best quality of Swarovski zirconia. Imagine: every single zircon is lasered with a tiny swan - the quality seal of Swarovski.

The freshwater pearls are of the highest quality. They come from controlled breeding and are handpicked by our experts. Pearls are a natural product, so there may be differences in color and shape. This is quite normal!

All our diamonds are natural and are carefully selected for size, whiteness and cut. It’s of the utmost importance that our suppliers comply that our suppliers comply with the rules of the Kimberley Agreement. In the Kimberley Process, the legal rough diamonds are marked as conflict-free by means of a certificate of accompaniment during import and export. This prevents the trade in so-called blood diamonds.

We recommend cleaning your Baqless products at least every 2 weeks. You can simply bathe them in some alcohol (min. 70 Vol%) for a few minutes or clean them with a little mild soap. Then dry them with a clean cloth. Of course ultrasound devices work very well, but not everyone has them at home.


You can return your Baqless product in new condition within 14 days of purchase for a refund. To do so, register your return with the customer service at

Please note: The products must be returned in perfect condition, unworn and in the original packaging. Only then will Baqless refund your money.

The reason for the return helps us to develop and improve ourselves and our product.

Unfortunately we cannot yet offer you a direct exchange via our online store. But you can register your products as a return at, return them and place a new order.

After you have registered your return with our customer service, you can return the products to the following address:

Baqless AG

Hauptstrasse 36

4415 Lausen

Please note that goods with an order value of at least EUR150 must be returned by registered mail.

We will try to check your return as soon as possible and arrange the credit. However, this can take up to 14 days after receipt of the return. Thanks for your understanding!

Other questions

Send us a message via contact form or